What is a complaint?
“Complaint” or “Grievance” means written expression (includes communication in the form of electronic mail or other electronic scripts) of dissatisfaction by a complainant about an action or lack of action about the standard of service or deficiency of service regarding insurance policies bought by him or her using Easypolicy services.
Who is a complainant?
“Complainant” means a policyholder or prospect or any beneficiary of an insurance policy who has filed a complaint or grievance against an insurer or a distribution channel
This complaint Policy is governed by The Insurance Regulatory and Development Authority of India Protection of Policyholders’ Interests Regulations, 2017